Superclick IP Management Solution (SIMS) CPE Alarm Report
Our SIMS CPE Alarm Report provides hotel staff with real-time monitoring that reports the status of IP devices running on the hotel's Guest HSIA network, including internet services, mini-bars, energy systems, VoIP and VOD services.
Based on our experience, we have discovered that one of the major SIMS issues that guests encounter, are ADSL modem connectivity issues. We found that the ADSL modems were either not connected properly or were disconnected. We have developed an on-line tutorial to help you understand the SIMS CPE Alarm Report and troubleshoot the ADSL modem connectivity issues.
Step 1: Understanding the CPE Alarm Report
The CPE Alarm Report is a daily report that displays a list of alarms that were reported by your Superclick SIMS server. The CPE Alarm Report shows the published date, the total number of Guest Rooms that have an alarm and its corresponding alarm information.
Let's look at the above CPE Alarm Report, where the following items are explained:
Step 2: Resolving the CPE Alarm
First, go to the Guest Room and locate the ADSL modem. To help diagnose the alarm reported, use the checklist below.
Step 3: For further assistance contact the Superclick Helpdesk
If the ADSL connectivity issue persists or for further assistance, please feel free to contact the Superclick Helpdesk at 1-866-847-0333.