Superclick IP Management Solution (SIMS) CPE Alarm Report



Tutorial Overview

Our SIMS CPE Alarm Report provides hotel staff with real-time monitoring that reports the status of IP devices running on the hotel's Guest HSIA network, including internet services, mini-bars, energy systems, VoIP and VOD services.

Based on our experience, we have discovered that one of the major SIMS issues that guests encounter, are ADSL modem connectivity issues. We found that the ADSL modems were either not connected properly or were disconnected. We have developed an on-line tutorial to help you understand the SIMS CPE Alarm Report and troubleshoot the ADSL modem connectivity issues.


Step 1: Understanding the CPE Alarm Report

The CPE Alarm Report is a daily report that displays a list of alarms that were reported by your Superclick SIMS server. The CPE Alarm Report shows the published date, the total number of Guest Rooms that have an alarm and its corresponding alarm information.






Let's look at the above CPE Alarm Report, where the following items are explained:

ITEM
Description
Thursday August 12th, 2005 This report was published on August 12th at 12:00pm that covers the period from August 11th at 12:00pm to August 12th at 11:59pm.
Total Alarms: 5 There are a total number of 5 Guest Rooms that have reported an alarm within the published date.
Guest Room: 1503 The Guest Room identifier.
Device : Modem The CPE device is the ADSL modem.
Alarm Message: Link down There are 2 types of CPE alarm messages. "Link down" means that the device (ADSL modem) is either disconnected or powered-off. "Link dormant" means that the device is also either disconnected or powered-off and was not detected.
Downtime: Sat Aug2 09:05 This CPE device has not been working for a period of 1 day,8 hrs,3 mins,59 secs starting from Aug 2 at 09:05
Total Alerts: 2 There have been 2 alerts that have been issued for this CPE device.



Step 2: Resolving the CPE Alarm

First, go to the Guest Room and locate the ADSL modem. To help diagnose the alarm reported, use the checklist below.


Steps
Diagram
The "POWER" LED should be illuminated. If not, confirm that you have secured the power plug into the modem and the power adapter into the wall plug.
The "STATUS " LED should be illuminated. If not, confirm that you have used the grey telephone cable to connect the "LINE" port of the ADSL modem to the "LINE" connector of the telephone wall jack.
The "ACTIVITY" or "LINE" LED should be illuminated. If not, confirm that you have used the blue network cable to connect the "LAN" port of the ADSL modem to the network interface card of your laptop PC.



Step 3: For further assistance contact the Superclick Helpdesk

If the ADSL connectivity issue persists or for further assistance, please feel free to contact the Superclick Helpdesk at 1-866-847-0333.